Common questions.

We ship internationally from Tokyo. At present, most of our chawan are sent to the United States, but we welcome inquiries from anywhere a piece is wanted.

Orders ship within 7–14 business days after confirmation. Delivery time varies by destination, typically 5–10 days once shipped.

We ship under DDU (Delivered Duty Unpaid). Import duties and taxes are paid by you upon delivery and vary by country. For the United States, many shipments under USD 800 may qualify for de minimis treatment, but duties and taxes are ultimately determined by customs authorities.

Yes. Every chawan is sent via tracked, insured courier (EMS, DHL, or FedEx depending on destination). If damage occurs in transit, please write to us within 7 days of receipt.

A tracking number is sent to you the day your chawan leaves Tokyo.

A reservation lets us confirm a piece is yours, prepare it carefully in Tokyo, and ready it for international delivery. The piece is secured once payment is complete.

Within 30 days of receipt, yes — if the piece is unused and returned in its original wooden box. Because each chawan is one of one, returns are uncommon. We hope you reach out before reserving if you'd like more photographs or details.

Each piece is fully insured. Write to us at hello@chawanroom.com within 7 days of receipt, with photographs of the damage and packaging. We will arrange a replacement or refund.

These are not defects. The clay is shaped by hand and fired in a kiln; small bubbles, asymmetry, glaze pooling, and surface variation are inherent qualities of hand-made ceramic. They are part of what makes each chawan irreplaceable. If something feels truly wrong, please write to us.

By hand, with warm water and a soft cloth. No soap, no dishwasher, no soaking. Dry it gently with a clean cloth and let it air-dry before storing.

In its kiri-bako (桐箱, paulownia wood box), in a dry place. If your chawan did not arrive in a box, a clean cloth-lined drawer is fine. Avoid direct sunlight and humidity.

No. These are kannyu (貫入), the natural micro-cracks that appear in the glaze over time. Many chawan deepen this pattern with use, growing richer as tea stains the lines. It is a quality, not a flaw.

Write to us. We can connect you with a kintsugi (金継ぎ, the Japanese art of repairing ceramic with lacquer and gold powder) artisan in Japan — turning the break into part of the piece's history.

Every piece we offer is hand-shaped, hand-fired, and signed by its maker. There is no second copy, no replica. The chawan you see is the chawan you receive.

A chawan is priced by what it is and who made it. The price reflects the time of a hand at work, the material, the firing, and a fair share to the maker. We do not discount.

From Hagi, Bizen, Shigaraki, Karatsu, and other ceramic regions of Japan. We seek out pieces one at a time, working with small kilns and independent makers.

Please write to us at hello@chawanroom.com. We answer within two business days.